Q: What is the difference between Livestream and Video On Demand?
A: Livestream format is enjoyed in real time and at the designated start time, similar to an in-person lecture. You will receive a link to access the program from your smart TV, computer, or mobile device. Video on demand style viewing through our video collection can be accessed by logging in to your Friends@Home account. Once the video has been added to the collection, it can be watched at any time.
Q: If a livestream event is also offered in person, can I attend the lecture with my Friends@Home ticket or membership?
A: Friends@Home includes livestream event access and video on demand only. In the event that an in-person lecture can be held, those tickets will be sold separately and on a first come first served basis.
Q: What programs are included with my membership?
A: Lectures in the American Presidents & Politics, America’s Conflicts, Great Adventures & Explorations, History & Heritage, and Global Issues are included. Some concerts may be available to view as a one-time livestream event. Friends@Home does not apply to All That Jazz.
Q: How do I access the Friends@Home content?
A: After purchasing Friends@Home you must create a username and password to log in to your account. You will be able to log in to view upcoming livestreams or past recordings. Alternatively, you can open the event link sent in the email.
Q: Can I watch the content offline?
A: In order to view livestream or recorded content you must have a reliable internet connection.
Q: How do I view the program on my computer or mobile device?
A: Programs can be accessed on your computer or mobile device by logging in to your Friends@Home account or navigating to the link provided in any web browser.
Q: How do I view the performance on my smart TV?
A: If your smart TV has a web browser app, you can log in to Friends@Home by navigating to our website, www.friendsofbocagrande.org.
Q: How long after a livestream has ended will it be added to the video collection?
A: After the livestream has ended it will be added to the video collection within 1 week, where you can access it indefinitely.
Q: How long do I have access to Friends@Home content?
A: Your membership is good for the current season. In order to view future content, you will need to renew your Friends@Home membership. Keep in mind you will still be able to view programs from past seasons that you purchased.
Q: Who do I contact if I need further virtual experience support?
A: Please contact the office at (941) 964-0827 for any troubleshooting or issues with Friends@Home content. Our office hours are Monday – Friday from 9:00am to 5:00pm.